Shipping policy
Effective Date: January 23, 2025
At Sinz’s Hemp, we strive to provide our customers with a smooth and reliable shipping experience. Please review our shipping policy below to understand our processes, timeframes, and conditions.
1. Processing Time
• Orders are typically processed within 1-2 business days (Monday-Friday) after payment confirmation.
• Orders placed on weekends or holidays will begin processing on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Overnight Shipping: Orders placed before 12:00 PM CST will be delivered the next business day.
Delivery times may vary based on the shipping destination and carrier delays.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order, shipping method, and delivery destination. Shipping costs will be displayed at checkout before you confirm your purchase.
4. Shipping Destinations
• We currently ship within the United States only.
• For inquiries about international shipping, please contact our customer service team at support@sinzshemp.com.
5. Free Shipping
• We offer free standard shipping on orders over $75 (before taxes and discounts).
6. Order Tracking
• Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.
• If you experience any issues with tracking or delivery, please contact us at support@sinzshemp.com.
7. Lost or Damaged Packages
• Sinz’s Hemp is not responsible for packages lost, stolen, or damaged during transit. However, we will assist in filing a claim with the shipping carrier if necessary.
• If your package is marked as delivered but you cannot locate it, please reach out to the carrier for assistance.
8. Incorrect Shipping Information
• Ensure all shipping information is accurate before completing your purchase. Incorrect or incomplete information may result in delivery delays.
• If you realize your shipping details are incorrect, please contact us immediately at support@sinzshemp.com. Changes cannot be made once the package has been shipped.
9. Returns and Refunds
For details on returns and refunds, please refer to our [Return Policy].
If you have any additional questions about our shipping policy, feel free to contact us at support@sinzshemp.com.
Thank you for choosing Sinz’s Hemp!